Microsoft Outlook - What is Outlook?

• Recognise the components of a Desktop Information Manager (Inbox, Calendar, Contracts, Tasks, Notes, Journal)
• Understand the use of email to send electronic messages
• Recognise the different elements of the Outlook application window

Microsoft Outlook - Composing Mail Messages

• Create a message
• Address a message to different recipients
• Add a file attachment to a message
• Move or copy data within a message or between messages and other types of file
• Set message priority
• Use the Spelling Checker
• Send internet email using Outlook

Microsoft Outlook - Reading and Replying To Messages

• Check for new messages
• Open or preview one or more email messages
• Reply to and forward a message
• Open or save a file attachment
• Print a message
• Save a draft message
• Block spam messages

Microsoft Outlook - Using Contacts and the Address Book

• Understand the Address Book and Contact List
• Create, edit, and delete a contact
• Create a group (distribution list) of email recipients
• Insert recipient email addresses using the Address Book
• Integrate contacts with other Outlook components

Outlook - Exchanging Instant Messages

• Set up Outlook to integrate with a messaging application
• Start a messaging conversation from Outlook

Outlook - Organising Items

• Sort, highlight, and search for items
• Organise items in subfolders
• Delete items and subfolders
• Save a mail message to a Windows folder

Outlook - Scheduling Appointments and Events

• View and track appointments using the Calendar
• Schedule an appointment or event
• Set and manage reminders for appointments
• Modify or delete an appointment
• Identify conflicting appointments
• Schedule appointment time as Free, Busy, or Out of Office

Outlook - Assigning and Tracking Tasks

• Add, delete, or modify a task item
• Track progress on a task
• Assign a task
• Accept or decline a task request

Outlook - Making Notes

• Write and edit a note
• Change the appearance of a note
• Delete a note

Outlook - Planning a Meeting

• Plan a meeting and invite attendees
• Add or remove meeting attendees
• Reschedule or cancel a meeting
• Accept or decline a meeting request
• Propose a new time for a meeting
• Schedule the use of a resource for a meeting

Outlook - Printing Items

• Define a print style for a particular item
• Print a mail message
• Preview and print from the Calendar
• Print an appointment, task, or contact item

Outlook - Organising Items Using Categories and Contacts

• Use categories to link and organise items
• Edit the Master Category List
• Link items to contacts
• View contact activities

Outlook - Working with Views

• Apply a different view
• Show, hide, and format fields
• Group items by a field
• Sort and filter items
• Apply automatic formatting to items
• Create and save a view
• Use Advanced Find to locate an item
• Create and use search folders